Terms & Conditions

Last updated: September 14, 2026

Welcome to Flag World Company. These Terms & Conditions apply to all purchases made through flagworldinc.com and at our showroom in Aurora, Colorado. By placing an order with us, you agree to the terms set out below. Please read them carefully, and contact us at 303-623-0589 or info@flagworldinc.com if you have any questions.

Pricing & Product Information

We reserve the right to correct any errors in pricing or descriptions at any time. Product and service prices and specifications are subject to change without notice. All prices are in US dollars. Pack quantities, sizes, and weights are approximate.

Sales Tax

No sales tax is charged for government or school agencies located outside of Colorado. To qualify, enter your full organization name and out-of-state shipping address during checkout, and tax will be removed automatically if eligible.

Orders & Shipping

We accept orders and ship primarily within the United States. We do not routinely ship internationally, and any international order we do accept is treated as a final sale, as described under Returns & Exchanges below.

Custom Artwork

Quotes for custom work are established upon receipt of vector art or other electronic art files (including AI, EPS, CDR, GIF, JPEG, BMP, DOC, and PDF). Artwork must be supplied by the customer so that we can follow the intended design. Files may require adjustments to layout and sizing, and logo placement may be adjusted at the discretion of our custom department to suit the finished product.

Custom Production & Lead Times

Please allow a maximum of 10–14 working days from the time of proof approval for the production of custom flags and banners. Larger orders and more complex designs may require additional lead time. Rush production is available on request.

Freight Charges & Taxes

Freight charges and taxes are quoted based on your shipping location and will be communicated to you once your order has been placed.

Care of Products

All of our products are made to high quality standards, with materials and workmanship intended to meet our customers’ satisfaction. Once a product has been delivered, its ongoing care is the responsibility of the customer.

Product Longevity

Flags are built to withstand the elements, but weather and usage will affect their lifespan. A flag in daily outdoor use typically lasts around 90 days, and flying a flag 24 hours a day may shorten its life. Proper care extends performance and appearance, and many customers replace their flags two to three times per year to keep their displays looking their best. Normal wear from outdoor use is expected and is not considered a defect.

Returns & Exchanges

Your satisfaction is our priority. If something isn’t right, we aim to make returns simple and straightforward.

Return Window

You may return eligible items within 30 days of the ship date for a refund to your original payment method or for store credit.

Eligibility

To qualify for a return, items must be:

  • Unused, new, and in their original packaging
  • Complete, with all accessories included
  • Authorized in advance by our Customer Service team

Please include a copy of your receipt or order confirmation with any returned item.

How to Start a Return

All returns and exchanges must be authorized in advance. Contact Customer Service at 303-623-0589 or info@flagworldinc.com to begin. Once your return is received and inspected, we will email you to confirm that it has arrived and to notify you of the approval or rejection of your refund.

Return Shipping & Restocking

  • Customers are responsible for return shipping costs, and original shipping fees are non-refundable.
  • If a refund is issued, the cost of return shipping will be deducted from the refund.
  • A 20% restocking fee applies to non-defective returns.
  • Refused deliveries may incur return shipping deductions.
  • Refused international shipments are not eligible for refunds.

Once authorized, ship your return to: 1270 South Abilene St, Aurora, CO 80012, United States.

Final Sale Items

The following are not eligible for return or exchange:

  • Custom flag and banner orders, once production has begun
  • Pick-up orders
  • International orders
  • Repeat wholesale customer orders

Exchanges

To exchange an item, request store credit and place a new order once your credit is issued. Exchanges must be initiated within 30 days. Store credit is issued after your return is received and inspected, and is non-transferable between accounts.

Damaged, Defective, or Incorrect Items

We stand behind our products. If an item arrives damaged, defective, or incorrect, contact Customer Service right away with photo proof, and we will guide you through the return or replacement process and arrange return shipping where applicable.

  • Report damaged or missing items within 3 business days.
  • Report any discrepancies within 72 hours of delivery.

Gift Returns

Refunds for gift returns are issued to the original purchaser. Store credit is not available for gift returns at this time.

Refund Timeline

Returns are processed within 10 business days of receipt. Please allow 1–2 billing cycles for your refund to appear. If you have not received a refund after that time, first check your bank account, then contact your credit card company and your bank, as processing time varies. If you have done all of this and still have not received your refund, please contact us at info@flagworldinc.com.

Order Cancellations

Orders may be canceled before shipment only. Most orders ship the same business day, and orders cannot be canceled once shipped. Custom orders cannot be canceled after production has begun.

Governing Law

These Terms & Conditions are governed by the laws of the State of Colorado, without regard to its conflict-of-law provisions.

Contact Us

Flag World Company
1270 South Abilene St, Aurora, CO 80012, United States
Phone: 303-623-0589 · Fax: 303-623-1604
Email: info@flagworldinc.com