Refund and Return Policy

Last updated: September 14, 2026

Your satisfaction is our priority. If something isn’t right, we aim to make returns simple and straightforward. This Refund and Return Policy also forms part of our Terms & Conditions.

Return Window

You may return eligible items within 30 days of the ship date for a refund to your original payment method or for store credit.

Eligibility

To qualify for a return, items must be:

  • Unused, new, and in their original packaging
  • Complete, with all accessories included
  • Authorized in advance by our Customer Service team

Please include a copy of your receipt or order confirmation with any returned item.

How to Start a Return

All returns and exchanges must be authorized in advance. Contact Customer Service at 303-623-0589 or info@flagworldinc.com to begin. Once your return is received and inspected, we will email you to confirm that it has arrived and to notify you of the approval or rejection of your refund.

Return Shipping & Restocking

  • Customers are responsible for return shipping costs, and original shipping fees are non-refundable.
  • If a refund is issued, the cost of return shipping will be deducted from the refund.
  • A 20% restocking fee applies to non-defective returns.
  • Refused deliveries may incur return shipping deductions.
  • Refused international shipments are not eligible for refunds.

Once authorized, ship your return to: 1270 South Abilene St, Aurora, CO 80012, United States.

Final Sale Items

The following are not eligible for return or exchange:

  • Custom flag and banner orders, once production has begun
  • Pick-up orders
  • International orders
  • Repeat wholesale customer orders

Exchanges

To exchange an item, request store credit and place a new order once your credit is issued. Exchanges must be initiated within 30 days. Store credit is issued after your return is received and inspected, and is non-transferable between accounts.

Damaged, Defective, or Incorrect Items

We stand behind our products. If an item arrives damaged, defective, or incorrect, contact Customer Service right away with photo proof, and we will guide you through the return or replacement process and arrange return shipping where applicable.

  • Report damaged or missing items within 3 business days.
  • Report any discrepancies within 72 hours of delivery.

Gift Returns

Refunds for gift returns are issued to the original purchaser. Store credit is not available for gift returns at this time.

Refund Timeline

Returns are processed within 10 business days of receipt. Please allow 1–2 billing cycles for your refund to appear. If you have not received a refund after that time, first check your bank account, then contact your credit card company and your bank, as processing time varies. If you have done all of this and still have not received your refund, please contact us at info@flagworldinc.com.

Order Cancellations

Orders may be canceled before shipment only. Most orders ship the same business day, and orders cannot be canceled once shipped. Custom orders cannot be canceled after production has begun.

Contact Us

Flag World Company
1270 South Abilene St, Aurora, CO 80012, United States
Phone: 303-623-0589 · Fax: 303-623-1604
Email: info@flagworldinc.com