1. How do I receive a quote?

For custom products, please log in to your account first. Then select the products you are interested in and enter your personalization details where prompted. You may also call us at 303-623-0589 to place your order or request a quote through one of our Customer Service representatives. So you can get a quote online or call 303-623-0589 for a price quote.

For standard stock products that do not require customization, simply create an account on our website and request a quote. We will typically send your quote within 24 business hours.

2. Custom Products: How do I submit my artwork? What type of file do you need to print? Can I see a proof before it’s printed?

Artwork files can be uploaded through the website at the time of order. After uploading your artwork, you will receive either a proof for approval or a request for additional information. You may also contact us at 303-623-0589 to place your order through one of our Customer Service representatives. In addition, we can send you a link to upload your artwork.

You will receive a proof to confirm that your logo, colors, text, and overall layout are correct before production begins.

Custom products are billed at the time of purchase. They are also non-refundable and non-returnable. Once an order is received, our team begins finalizing artwork, setting up the order, and scheduling production. So once an order enters production, it cannot be canceled or changed.

Please allow approximately 2 to 3 weeks after final design approval for production and delivery. Also note that price breaks on custom products apply only to quantities of the same design.

Finally, shipping confirmation and tracking information will be sent once your order is ready for shipment.

If you have questions about placing a custom product order, please call 303-623-0589. You can also get a quote online or call 303-623-0589 for a price quote.

What kind of artwork is required for custom product production?

Vector artwork files are preferred for custom product printing. So they produce the clearest results and help prevent pixelation. Vector artwork is typically created in Adobe Illustrator. Furthermore, it is made up of outlines rather than pixels.

All fonts used within the vector file should be converted to outlines. This avoids font substitution issues if we do not have the font on our computers. If needed, you can also send us your font files and we can convert them to outlines.

What if I don’t have a vector file of my artwork?

Our graphic artists can work with many file types, or even a printed sample. So we accept JPG, TIF, PNG, GIF, DOC, DOCX, PDF, AI, EPS, PSD, PPT, or a printout of your artwork. From these, we can create a vector file for your custom product.

If you are providing a photo of your artwork, a resolution of 300 dpi or higher will give the best results.

If we create a vector file of your artwork, the standard fee is a one-time $95.00 artwork creation charge. More in-depth projects may incur additional fees. However, once created, we will keep your vector artwork on file to make future custom product orders easier.

A proof will always be provided prior to starting print production of your custom product.

Can’t find a design you like? Visit our Custom Flags page to explore available options.

3. How do I place an order?

To place an order online, follow these steps:

A. Use the links at the top of the page to browse through our most popular products. You may also search by item number or product name using the search field at the top of the page.

B. Once you have found the product you would like to purchase, confirm the size and quantity. Then click Add to Cart. This will take you to your shopping cart, where you can review your items and apply a discount or source code if available. Next, click View Cart & Checkout to continue.

C. To finish checkout, log in to your account, check out as a guest, or register for a new account. You will then enter your billing and shipping information, choose your shipping method, enter your payment information, and submit the order for authorization.

4. What shipping methods do you offer? How long will it take to receive my order?

We primarily ship through FedEx. Expedited orders may be sent using FedEx express services. In some cases, we may also use USPS for oversized products such as flagpoles over 48 inches long.

All estimated delivery times are based on business days only. So they do not include weekends or holidays.

Orders placed by 3:00 p.m. MST are generally shipped the same business day. This excludes truck freight shipments and orders delayed by credit holds or other issues.

If an order is placed before 3:00 p.m. MST on Friday and Next-Day Air is selected, the item will typically arrive the next business day. This is usually Monday, unless Monday falls on a holiday.

Oversized products such as larger flagpoles are usually shipped via motor freight. Therefore, delivery typically takes 1 to 2 weeks.

Orders containing out-of-stock items may ship in separate parcels as each item becomes available. Since we bill at the time each item ships, you may receive multiple receipts corresponding to each shipment.

Custom-made items usually take 10 to 14 business days to produce and deliver.

Estimated delivery times for locations outside the contiguous United States are as follows, based on USPS service standards:

• Puerto Rico: 12 days
• Hawaii: 15 days
• Alaska: 16 days

If you need your item more quickly, please call Flag World Company at 303-623-0589, even after 3:00 p.m. MST. A rush fee may apply along with expedited shipping.

When your order leaves our warehouse, you will receive an email from info@flagworldinc.com with your tracking number.

Please note that Flag World Company strives to consistently meet shipping expectations. However, we cannot be responsible for unforeseen circumstances or delays outside of our control. We also reserve the right to change the shipping method when necessary.

5. Can I use my company’s business account for FedEx or UPS shipping?

Yes. Please call us at 303-623-0589 and we will be happy to assist you with placing an order using your company’s FedEx or UPS account.

6. What payment options do you accept?

We currently accept cash, company checks, Visa, MasterCard, American Express, Discover, and PayPal.

However, we do not currently accept company purchase orders online. To place an order using a purchase order, please call 303-623-0589, fax it to 303-623-1604, or email it to sales@flagworldinc.com.

If you have concerns about your on-account status, please contact our Customer Service team at 303-623-0589.

7. Can I use coupon codes from other websites?

Flag World Company publishes current sales information, coupon codes, and discount codes for our valued customers when available. However, coupon codes from other websites are not valid on flagworldinc.com.

Current promotions may be shared through our Homepage and emailed newsletters.

Some restrictions may apply.

8. How can I check the status of my order or see my order history?

To check the status of your order, log in to your Flag World Company account. Your account dashboard will then show your most recent orders placed online.

You can click View All at the top or My Orders on the right side to see a full list of your orders.

If you have not previously ordered on our website, please contact our team at 303-623-0589 for more information.

9. Will I pay sales tax when I order online?

Flag World Company collects sales tax when required by law.

Certain entities, including some federal or state institutions, may qualify for tax-exempt status. So if you have an existing account on our website, you can review your tax information by logging in and checking your account details.

If your exemption is not correctly reflected or needs to be updated, please send your completed Sales and Use Tax Exemption Certificate to sales@flagworldinc.com. Also include your institution name, exemption number, address, and phone number.

If you have questions or concerns, please call 303-623-0589 to speak with our Customer Service team.

If you are tax-exempt and have already submitted your completed exemption certificate, we recommend calling 303-623-0589 to place your order. So we can help ensure sales tax is not added incorrectly.

10. How long will my flag last? Can I wash my flag?

Any flag flown outside from sunup to sundown should typically last at least 60 to 90 days, based on government specifications.

Our nylon and polyester flags are guaranteed to last at least six months. Furthermore, many customers report that they last a year or longer depending on weather and flying conditions.

If your flag becomes soiled, we recommend spot cleaning only. We do not recommend using a washing machine or dry-cleaning service. The chemicals and machines used may further damage your flag.

11. What is your return policy?

Please visit our Return Policy page for the most up-to-date information.

12. Do your products include a warranty or guarantee?

Flag World Company features a lifetime warranty on commercial flagpoles.

We also stand behind many of our flags with one of the strongest guarantees in the industry. Our
Nylon American Flags,
Polyester II Flags,
Cotton American Flags,
State Flags,
POW/MIA Flags, and
Custom Flags
are covered by a six-month guarantee against defects, fading, and tearing from the date of purchase.

Our goal is to help identify the cause of the issue and ensure the problem does not continue to occur. So please contact us at 303-623-0589 to speak with our Customer Service team.

We may request information to assist us in evaluating your flag issue, such as:

• Photos of the flag as it is displayed, including the flagpole and surrounding area
• Information about the flagpole, including the height or type of pole
• Information about the area and weather conditions where the flag is being flown

Our guarantee does not apply to misuse, negligence, theft, extreme weather, or natural disaster. In addition, Flag World Company reserves the right to investigate and deny any claim when appropriate.

13. Do you offer wholesale pricing?

Please email us at sales@flagworldinc.com or contact our Customer Service team at 303-623-0589 to inquire about wholesale pricing.

14. Do quantity price breaks apply to multiple design variations?

No. Quantity pricing listed for custom products applies to a single design only. So in the case of multiple custom designs, quantity pricing will be applied separately for each design.

15. Do you rent products?

No, we do not rent products. We have found that most customers prefer to own products, so they can use them for many events throughout the year. Please call us at 303-623-0589 if you would like to discuss the products you are interested in.

16. I forgot my username and password. What should I do?

Your username is the email address you used to set up your account online.

Please remember that your password is case-sensitive. So if your password was entered with different capitalization than originally set, you may receive an incorrect password message.

If you remember your username but not your password, click the Forgot Your Password link on the login screen. A password reset email will then be sent to your email address. Please also check your spam or junk folder if you do not see it in your inbox.

If your account was created several years ago and has remained inactive, you may need to create a new account.

17. How do I update my account information?

Once you are logged into your account, you can update your contact information, billing address, and shipping address. You can also review previous orders from your account dashboard. Be sure to save your changes before continuing with your purchase.

18. Is it safe to order using flagworldinc.com? What is your Privacy Policy?

We have never received a report of credit card fraud resulting from a purchase on flagworldinc.com. Our website is a secure site that undergoes regular security scans in compliance with PCI standards. Furthermore, all information submitted through the site is encrypted.

Your privacy and preferences are important to us. So please review our Privacy Policy for more information.

19. Do your flags run true to size?

Depending on the type of flag you purchase, size may vary by up to 5%.

Generally speaking, sewn flags tend to be closer to their actual size. This is because they do not go through the same finishing process as other types of flags. In contrast, the finishing process for non-sewn flags includes washing, steaming, and drying, all of which can cause shrinkage and size variation.

If you are purchasing multiple flags that need to be the same size, please speak with our Customer Service team at 303-623-0589. So we can help ensure your order is as accurate as possible.

20. Do you charge retail delivery fees in Colorado?

Yes. As of July 1, 2022, Colorado imposes a retail delivery fee. It applies to deliveries by motor vehicle to a Colorado location when the order includes at least one item of tangible personal property subject to state sales or use tax.

Please also note that the retail delivery fee is non-refundable.

21. Why should I buy my flag from Flag World Company?

With more than 35 years in business and more than 400 five-star reviews, Flag World Company is trusted by families, schools, and government offices across the country.

We proudly offer American-made U.S. flags from respected manufacturers with generations of experience. In addition, our six-month guarantee on select outdoor flags helps ensure you are getting long-lasting value with your purchase.

22. Can I apply a promotion to a past purchase?

No. Promotions and discount offers cannot be applied retroactively to previous orders.

23. Can I combine promotions or discounts?

Generally, promotions cannot be combined with other discounts unless explicitly stated.

24. Are all of your flags made in America?

Our nylon, spun polyester, and cotton American flags, along with many of our state, military, and civil service flags, are made in the USA.

We recommend checking the product description if you have questions about a specific product’s country of origin.

25. Where are your products made?

We are proud to offer U.S.-made American flags, along with many other products manufactured in the United States.

To serve a wider range of customer needs, some novelty-style products may be imported. When available, country-of-origin details can be found in the product description. So if you have any questions or need clarification about a specific item, please contact us before placing your order. We are always happy to help.